I just purchased a full commercial license. Do I get any tech support?. I’m having an issue viewing my rendered templates.
Thanks, Greg
This is an archived forum and the content is probably no longer relevant, but is provided here for posterity.
The active forums are here.
June 20, 2013 7:46am
Subscribe [3]#1 / Jun 20, 2013 7:46am
I just purchased a full commercial license. Do I get any tech support?. I’m having an issue viewing my rendered templates.
Thanks, Greg
#2 / Jun 20, 2013 12:04pm
If you have never used your free 3 month trial for support, you should be eligible to do so. If you try to purchase a silver support plan, it should just show up in your cart as $0.00. A few days before the 3 months are up, they’ll send a reminder that the trial period is about to end and you can just cancel if you don’t need to keep it and pay the $50/month.
You can cancel online as well, neither subscribing or cancelling requires talking to EL directly.
#3 / Jun 20, 2013 2:08pm
Thanks!!