Thread

We have a client site that suddenly no one can access the EE CP.  We ran it by softlayer and they said these files were missing:

21:38:27 access(”/home/[redacted]/public_html/[redacted]/expressionengine/config/stats.php”, F_OK) = -1 ENOENT (No such file or directory)

21:38:27 access(”/home/[redacted]/public_html[redacted]/expressionengine/config/Stats.php”, F_OK) = -1 ENOENT (No such file or directory)

Not familiar with those files for any other sites stats are enabled for - any help?

Hi ewn,

Thanks for posting to the Forums!

I’m sorry for the trouble you and your client are having.

We have a client site that suddenly no one can access the EE CP

Can you tell me a bit more about this? Are there any errors? What’s the experience?

What version of ExpressionEngine are they using? Have any changes or updates been made recently?

On my sandbox of EE 2.5.3 I do not have /system/expressionengine/config/stats.php either, and I don’t recall it ever being there.

Let’s get to the root of the errors your client is having. I look forward to more details!

Cheers,

When logging into EE CP, its just blank white screen.

The config file says 2.13 (213) but I am not certain that is the version because we did upgrade once.  It’s an MSM install so we’d prefer not to have to do an (unpaid) upgrade…

Client is also noticing:

“Going to the site without the www preceding it shows a blank page, and if you add ‘www’, clicking any links will break the page again. Like I said in a previous email, we have made no changes to the website frontend or backend besides banning a bunch of robot spam accounts (and deleting their profiles and posts).”

There was an issue a few weeks back where when they banned some IP’s it resulted in a blank config.php file.  Could I get you access to take a look?

Hi ewn,

It sounds like an htaccess file might be in play here. Can you show me what that looks like?

Thank you,

Hey,

Forgot to mention this article which in general tends to be very helpful!

Cheers,

.htaccess file:

RewriteEngine On

RewriteRule ^CodeGiveaway$ <a href="https://secure.ubi.com/register/Login.aspx?lang=en-US&genomeId=5ab1132f-d3da-4733-9bc7-ada0556f3e7e&NextURL=http://&#91REDACTED&#93.com/">https://secure.ubi.com/register/Login.aspx?lang=en-US&genomeId=5ab1132f-d3da-4733-9bc7-ada0556f3e7e&NextURL=http://[REDACTED].com/</a> [R=301,L]

RewriteRule ^store$ <a href="http://www.merchlackey.com/&#91REDACTED&#93/">http://www.merchlackey.com/[REDACTED]/</a> [R=301,L]

RewriteCond %{HTTP_HOST} ^www\.(.+)$ [NC]
RewriteRule ^(.*)$ http://%1/$1 [R=301,L]

# Set Language and Character Set
AddDefaultCharset utf-8
AddLanguage en-gb .en

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ /index.php/$1 [L]

Hey ewn,

I would make sure first of all that you are being consistent with WWW and not using WWW. Check your config files and the Control Panel everywhere you have a URL set and just make sure it’s always the same.

There is some stuff on your htaccess file that is not supported, but that does not mean it will not work. But for testing can you remove htaccess all together?

Thank you,

Changes to the .htaccess file didn’t help - can I get you guys to take a look to see if you can see what is going on?

Yep- just sent you over an email.  Hopefully a closer look will get this squared away.  Weird on that stats file thing!