Thread

We’re running 6 sites on a MSM install of EE 2.4. All of a sudden the CP for one of the sites runs really, really slow. Total load time is at 217 seconds! Can’t figure out why and why it’s only affecting one of the sites.

Hey retinch,

I am sorry to hear you are running into this problem.

Can you get a look at the logs while this is taking place? Tailing the system logs when trying to access the Control Panel on the slow site might give us some insight.

When it’s done, does it say how many queries were run to load the page? Would you be up for enabling debugging?

Please let me know.

To turn debugging on please go to your Control Panel and navigate to Admin->System Administration-> Output and Debugging. Please set the last two settings, which are “Display Output Profiler?” and “Display Template Debugging?”, to yes.

Cheers,

Hi Shane,

Attached is a screenshot of the output. Please let me know if you need any other info. Thanks.

Hey retinch,

I do not see anything helpful there.

What do the logs say?

Thank you,

Where can those logs be found that you’re asking for?

Hrm- the output isn’t showing the Template debugging- which is the really helpful bit.  You definitely have it turned on in ‘Admin- System Admin- Output and debugging’ under ‘Display Template Debugging?’?  It’s going to be under the bit you attached in the image- the start of mine looks like:

TEMPLATE DEBUGGING
(0.000009 / 2.64MB) - Begin Template Processing -
(0.015311 / 2.64MB) URI:
(0.015383 / 2.64MB) Path.php Template: /
(0.015400 / 2.64MB) Retrieving Template
(0.015411 / 2.64MB) Parsing Template URI

We’ll see the slowdown in the time indicator on the far left.  Odds are very good you’ve got something on there that attempts to contact something off-site and it’s failing, but taking a long time to fail.  Twitter timeline or something along those lines.  The template debugging will help narrow that down. 

That help?

Yeah, as you can see in the attached screenshot both options are turned On. Could something else be going on?

No- you’re missing absolutely nothing.  I’m being dense- I thought you were on the frontend of the site.  The template debug only shows frontend.

Odds are very good it’s an add-on doing a call back to ‘home’- something like devoee monitor or even EE’s version notification.  And it’s just possible the callback is ok, but there’s an issue writing to cache.

Any add-ons look like likely culprits to you?  And in case there’s nothing obvious, I’m dropping you an email so I can take a closer look if need be.

The strangest thing is that all the other Site CP’s load fine except for this one. It was working fine at the beginning, but has suddenly ceased to load quickly or load at all.

Also, Editors can access the CP fine, but it seems like the Super Admin account has a problem loading the CP. Hope that add’l info helps. Thanks so much for your help thus far Robin!

To all who may be following this thread. We have taken the discussion into private support and will update this thread with any new information. Cheers!