Thread

I upgraded my site from 2.3.1 to 2.4 this morning. Since then, comment ordering is messed up. It worked fine previously.

I am using the absolute_count tag to display count. [EDIT: See below.]

Understandably, I am getting a lot of complaints.

Suggestions?

The pagination offset is off. absolute_count. Comments per page = 100.

What I should be seeing:
base = 1-100
P100 = 101-200
P200 = 201-300

What I see now:
base = 2-101
P100 = 3-102
P200 = 4-103

To show you the problem, I put the following into a template:

{exp:comment:entries url_title="{segment_3}" show_expired="yes" sort="asc" paginate="both" limit="100"}
{absolute_count}.{comment}         
{paginate}
    <div class="paginate">
    <span class="pages{total_pages}">Page {current_page} of {total_pages} pages</span> {pagination_links}</span>
   </div>
{/paginate}
{/exp:comment:entries}

Click the link to see the results.

FYI, everything else on the server is working properly. I have restarted both the web server and the database server.

I will start to go through your code to find the problem. As you might expect, it would be much easier for a developer to help me resolve the issue.

I need to get this resolved as soon as possible.

Thanks in advance.

I don’t usually post to bump up a post but I need to make sure this doesn’t get overlooked. This is a problem on every one of my entry pages and is quite disconcerting to the members of my site. I have spent most of the day troubleshooting this problem and need tech support.

I was able to fix the issue by going to line 626 of the comment module and changing

$absolute_count = ($pagination->current_page == '') ? 0 : $pagination->current_page;

to

$absolute_count = ($pagination->current_page == '') ? 0 : $pagination->current_page*$pagination->per_page-$pagination->per_page;

I now have the absolute comment count working as it was in 2.3.1 and prior versions.

This appears to be a bug with the updated pagination.

I must admit I’m miffed that I had to spend a whole day of development time troubleshooting this error with no response from technical support. I don’t expect all issues to be resolved immediately, but I do expect a response and some type of engagement from the support staff.

Hi Jim,

I’m sorry for the trouble you’re having!

I don’t usually post to bump up a post but I need to make sure this doesn’t get overlooked. This is a problem on every one of my entry pages and is quite disconcerting to the members of my site. I have spent most of the day troubleshooting this problem and need tech support.

You can’t bump a thread, and you won’t be overlooked 😊 Customer Advocates have a completely different and custom interface to the forums that insures requests are first come, first served. With that in mind, we do our absolute best to respond within 48hrs during the business week.

Now, your problem sounds related to this known bug, which contains a solution. Can you apply the fix and let me know how it goes?

Cheers!