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October 27, 2011 1:51pm
Subscribe [3]#1 / Oct 27, 2011 1:51pm
We have a Magento site that uses ExpressionEngine to manage our comunity items such as forums. We are experiencing post failures to our forums and it is returning an error message:
Error
This page can’t be displayed. Contact support for additional information.
The incident ID is: 2317236595495866646.
What use is the incident ID? Is it a log somewhere that I can reference from the backside to troubleshoot the error? None of the web developers here know.
#2 / Oct 31, 2011 10:12am
Hi netjess, welcome to the forums
I’ve never seen anything like that in EE, I reckon it something server side - have you asked the web host?
#3 / Oct 31, 2011 10:30am
The issue turned out to me caused by a firewall at the hosting site but the error message had to have been generated by EE. I guess it may have been generated by Magento but I don’t think they are integrated like that.
We have the forum posts working now but I would like to know what good that incident ID is if it doesn’t reference anything that can be looked up and reviewed by a support tech.
#4 / Jul 06, 2014 1:24pm
We have a Magento site that uses ExpressionEngine to manage our comunity items such as forums. We are experiencing post failures to our forums and it is returning an error message:
Error
This page can’t be displayed. Contact support for additional information.
The incident ID is: 2317236595495866646.
What use is the incident ID? Is it a log somewhere that I can reference from the backside to troubleshoot the error? None of the web developers here know.