Thread

I’ve been working with EE for awhile and haven’t come across an issue quite like the one I’m having with an older install (Version 1.7.0).

When I go to the Members and Groups>Member Groups page and go down to the Super Admins row, I see “(14) View” under the Members column.  When I click “View” to see the members in that group, only 9 members are shown.  For some reason, it’s not showing me the other 5.  If I do a search for a member that I know is in that group, they show up and they are listed as a the Super Admin group yet they were not listed in the group of 9. 

If I login as that member, and go to Members and Groups>Register a New Member, I get a “HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request” when trying to register a new member.

Lastly, if I go to Member and Groups>View Members and click on the username of a member to edit their info, it takes me to a login screen rather than their account profile page.  I just continue in that loop and am never able to actual edit the member’s profile.

I’m not sure where to go from here.  I don’t have the option of upgrading to EE2 at this time.  All of these issues seem like they are related to a much larger issue.  Has anyone seen this before?

Jeremy

Jeremy,

The 500 error is a server error and not an EE error.
Did your host recently make any changes to your server?
Are you using any add-ons?

take a look in your database at the table exp_members
How many members in there and are any missing a value under the group_id column?

It looks like the 500 error is when I add a user that has the same username or screen name as someone else.  Should I get an EE error on something lake that instead of a server error?

Re: “How many member in there are missing a value under the group_id column?”
All of them had a value listed.  The funny thing is, the Super Admins that are not showing up in EE under the Super Admin group were early entries that I made when I first set things up.  They are still in the database when I go into phpMyAdmin, but they don’t show up in the user group when I view everyone in the Super Admins group.  I am able to see all new entries, but for some reason am not able to see those that I entered originally.

Also, I’m still not able to click on any users to edit their profile.  When I click someone’s screen name on the “View Members” page I am redirected to the login screen.  It doesn’t give me the ability to edit the user profile.

Here is an additional piece of info that may help to troubleshoot my editing a user issue.

If I go to “View Members” and select a user, I am taking to the login screen and not able to edit their profile.  If, however, I do a New Member Search, and type in a member name and click on their username, I am able to edit them.  EE doesn’t like me trying to edit the user from the View Members screen but apparently doesn’t care if I do so coming in from the Member Search area.

imageworks, please check your email

Since this one has been resolved privately with imageworks, I’m going to close this one up. The Member Lists Plus add-on was causing the logout issue, and missing member entries in their exp_member_data table caused some members to not appear on the member list screens.