Thread

While I have seen a few posts about this, I can’t seem to find any conclusive solution or one that works for our situation. We have a front-end login form that does not work. All usernames/passwords are rejected and the error message is:

The form you submitted contained the following errors

Invalid username or password.

Any ideas?

We are on EE 2.2.2, Build 20110801. I just upgraded because of some bug reports I saw on related topics, but our system was not repaired through this.

Hi highlands,

Could you fill me in with some more details concerning your setup? Have front-end login forms ever worked on your installation? If so, when?

What does your login template look like? Could you try a simplified login template with only the elements necessary for login to see if that works? If it doesn’t, could you post the contents of that template here?

Are you trying to login to the front-end with members that only have front-end access? Could you try logging in to the front-end with members that have CP access (and you know you can login with them to the CP)?

Prior to the upgrade before this one, front-end login forms worked perfectly. It broke at 2.2.0, as far as we can tell.

That said, I simplified the form and added it to an empty template and it logs in perfectly. The template it’s being used in is quite complex, accounting for lots of variables (groups, special ids in segments, etc.) I’ll dig around in all this logic and see what I can do. Still feels strange to get this kind of response, rather than some other kind of break, but I’ll try to suss it out.

Thanks! I should have thought of this troubleshooting step first.

Spoke a little too soon.

This is actually working in our dev environment, but not in production, which right now is synchronized. Strange. I’ll keep digging.

Sounds good, highlands. Keep us posted on what you discover!

After two weeks on this of going back and forth on this, I’m no further along now that I was when I last posted here. I am waving the white flag now and asking for a miracle.

highlands,

Do you want us to try and assist some more? Can you post some code and some steps that you took to troubleshoot?

Sure, Marcus. Here’s the code:

{exp:member:login_form id="login" return="live/vip"}
    <fieldset>
        <label>Username</label>
        <input type="text" name="username" value="" maxlength="32" class="input" size="25" />
        <label>Password</label>
        <input type="password" name="password" value="" maxlength="32" class="input" size="25" />
    </fieldset>
    <fieldset>
        <a href="http://{path=member/forgot_password}">Forgot your password?</a>
        <input type="submit" name="submit" value="Submit" />
    </fieldset>
{/exp:member:login_form}

Troubleshooting has been logging into this form and getting nowhere. 😊 This code is quite pared down from the original, but I guess the above is about as simple as it gets.

Like I said above, the strangest thing is that it works FINE on the dev server (OS X) but not at all on production (CentOS). I can provide other environment details as needed. Any ideas? Any logs that might assist with this?

Is this true of several different users with varied passwords? Try it with a user that has a password with only standard, English alphanumeric characters. Check the differences in terms of database and table collation between the two databases you’re using. Could you check your apache logs to see if you’re getting any weird errors that might not be printed to the screen. (Sometimes 500 errors can produce odd results on the front-end.)

Check all that out and let us know what you find!

Thanks all, especially Kevin. This issue has been fixed.

Apparently, the files in the system/modules/member directory were not being updated in our deploy process, so there was a discrepancy between those files and the current build we are running. I finally figured this out when I logged out of a member template and saw PHP errors being thrown. Tracked it from there.

Glad you got it sorted out.

Closing this now, but if you have any additional issues feel free to open another thread.