Thread

Fresh install on a plesk server, I’ve defined my upload directories, given them correct server-side paths (even used php echo realpath(dirname(__FILE__)) to make sure) but:

- when I attempt to upload a file, I get a message ‘no file’ just above the file selector widget
- I can upload a file via ftp, but I don’t see it in the file manager
- when I attempt to synchronize, I see the message that it succeeded for one file, but I then don’t see the file listed
- perms on the upload dir are 777
- file_upload is “On” in php info
- I’m uploading as super admin

Clearly it’s some path/permissions issue, but I can’t tell what because of this unhelpful error message. Suggestions?

You can check that XSS filtering is turned off for files, its in the security settings I think. Might help!

Hi Andrew,

I’m sorry this is an issue for you. I found this similar issue. In your Control Panel, navigate to Admin->Security and Privacy-> Security and Sessions. Set the “Apply XSS Filtering to uploaded files?” option to “No” and click “Submit” to save the settings. Dave, thanks again for your help!

Let us know if you need further assistance.

Cheers,

Thanks, that didn’t work. Also, I can’t sync files that I uploaded via FTP, which I think should be immune from the XSS checks.

Any other ideas for diagnosing this?

Belay this for now - I tried a vanilla PHP upload script and it turns out the $_FILES array is empty, so I assume this is a server config issue - I’m taking it up with the host.

Thanks,
- Andrew

Hi, Andrew. We can leave this open for a while. Just add to the thread either way and we’ll either close the thread or continue troubleshooting.

Thanks, you can close this. For the record:

I was working on a Plesk server which has a development URL running SSL and using a longer path name (e.g. https://staging.myhost.com/sitepreview/http/mydomain.com/admin.php)

When I add an entry in my hosts file for this domain (such that when I visited mydomain.com I went to the plesk staging server), all the problems went away. I’m not sure if it was a path issue or an SSL issue, but that’s what worked for me.

Glad you were able to figure out what the problem was. Don’t hesitate to post again as needed.