Thread

Ok so I first noticed this a bit ago because the localization settings kept changing, and it was throwing the EE time back to default.  Now I have noticed that the general settings are also being reset, with the only real notable change being that the index.php is being readded to the “Name of your site’s index page” setting…
Haven’t been able to lock down exactly when this happens, or what triggers it.

Hi Aaron,

We’ll need a lot more information about your EE and server environment before we’ll be able to help you hunt down the problem. Please review this article on how to post a support request, and follow the steps listed.

Specifically for this problem, is this an installation that you set up or was it handed off to you? Are settings reset immediately or does it happen sometime later? Walk me through the process I would have to perform in order to see this issue. Let me know what you expect to happen and what happens instead.

Thanks!

Sorry for the delayed response. We are currently hosted at enginehosting, and running v2.1.3
I can’t upgrade currently due to scale of the site, but I did set up this installation. The EH guys have made some changes to the core to support a couple memory realated items, but after reviewing the affected files I dont believe this is what is causing the issue.

The settings I notice that get reset are the localization settings, and the site home value resets to “index.php”

Unfortunately since I dont know what is causing the change, it appears totally randomly at the moment, but I am trying to narrow down places I might look that would cause this kind of change outside of physically changing the settings in the CP

thanks!

Aaron,

Have you checked config.php and index.php for any overrides that might be affecting these settings?

the only reference to anything in config.php is “$config[‘time_reference’] = ‘local’;” which I dont think is to blame…and I don’t see any overrides in the index that would cause this kind of behavior…

HI Aaron,

In that case, keep us posted if it happens again, and see if you can spot a pattern. We’ll be here.

it happened again last night, no insight on any other operations that may hook into those settings?

Aaron, were you accessing the EE control panel around this time?

no, there may have been editors on the site, but they would not be accessing any of the site settings.  Only publishing/editing content.

Aaron,

When the “Name of your site’s index page” gets reset to “index.php” (instead of blank), how do you go about fixing that?

I now have that setting overridden in the config.php, the localization is the only remaining strange spot.
The admins on the site had been maually changing the site index page setting in the general settings page when they noticed the error, up until friday when I hardcoded the override
thanks

Aaron,

I would check with EngineHosting to ensure there are no recurring processes that might be overwriting certain files or tables in your database (particularly exp_sites, which is where these preferences are stored). If that doesn’t turn up anything, my only remaining suggestion would be to upgrade to 2.2.1 so we’re sure we’re dealing with a fully intact set of files.