Thread

Hello.

I just updated my website to version 2.2.1 and I’m having some trouble with my logged_in and logged_out content. I didn’t have any trouble with this in 2.1.3.

The problems are visible in several ways on my website. First, after using the login form, the simple conditional in the header doesn’t recognize the newly logged in member. Here is the code:

{if logged_in}
        
            Welcome, {screen_name}! View your <a href="https://www.faithbuilders.com/cart/account">account</a> or <a href="http://{path=LOGOUT}">logout</a>.

            <span class="view_cart_text">
    <a href="/cart">View cart ({exp:cartthrob:total_items_count}) {exp:cartthrob:cart_subtotal}</a> or <a href="https://www.faithbuilders.com/cart/checkout">checkout</a>.</span>
        {/if}
        
        {if logged_out}
        
            Hello, Guest! Please <a href="https://www.faithbuilders.com/member/register">register</a> or
            <a href="https://www.faithbuilders.com/cart/login">login</a>.
            

            
            <span class="view_cart_text">
            <a href="/cart">View cart ({exp:cartthrob:total_items_count}) {exp:cartthrob:cart_subtotal}</a> or <a href="https://www.faithbuilders.com/cart/checkout">checkout</a>.</span>                
        {/if}

After logging in, the “Hello, Guest! Please register or login” text still appears.

Also, I have an “account” page for customers where they can view their receipts and purchased downloads, and change their account password. On this page, I’m using {if logged_out} to display a login form, and {if logged_in} to display the links to the receipts and downloads.

After logging in and clicking the “account” link, I see the “Account Login” title (which is part of the logged_out conditional) and a series of letters and numbers: M20o93H7pQ09L8X1t49cHY01Z5j4TT91fGfr, which also appears at the top of the page (above the header). I’ve never seen this happen before.

To the best of my knowledge I haven’t changed these templates since upgrading. They used to work fine.

Any advice on how to remedy this issue is greatly appreciated.

~Sarah

Hi, Sarah.

It looks like you have sessions turned on for the front end…

See: http://eebeginners.com/index.php/begin/articles/howto-set-cookies-only-in-security-preferences

Does that help?

Hi Sue, thanks for responding.

However, that doesn’t seem to be the problem. I switched to “Cookies Only” like the tutorial said, but the website still doesn’t recognize that I have logged in. None of the {if logged_in} information appears. And, as I go through the checkout process, I am asked to log in again (customers must be logged in to make a purchase).

I also used to be able to login to the website in one browser tab while being logged into the control panel with an admin username in another browser tab. This isn’t working anymore either. Logging into the front end website with my “Sarah” username logs me out of the control panel where I was using an admin username.

Are there any other settings that would fix this?

Thanks again!
~Sarah

Another thing to note with login is that I can only log in to the control panel if I check the “auto login on future visits” box. However, I am not logged in on future visits. This used to work before I installed the new version.

Also make sure you’re accessing the site either with or without www in the url. Or you can set a cookie domain. Might that be the issue? Are you using 2.2.0 or 2.2.1?

I accessed the site with www in the url. The whole login process uses www. I’m not familiar with cookie domains. I don’t recall using that with the previously installed version (2.1.3). I’m currently using 2.2.1.

What is a cookie domain, and where do I find it in EE?

Thanks again!

Any help with this is much appreciated, as I can’t complete my website until this bug is worked out.

Thanks!

~Sarah

Users are still not recognized as being logged in. The series of letters and numbers still appears in the account. Any ideas?

I re-installed the EE 2.2.1 files, and the problem is still persisting.

Any guidance in the matter is greatly appreciated.

~Sarah

Hi Sarah,

First, make sure that you have Cookies Only specified for User Session Type, not just the Control Panel Session Type. If that doesn’t work, try setting a Cookie Domain (don’t worry about a Path or Prefix).

As always, completely clear your browser’s cookies and cache before each test, try different browsers, etc. Let us know if that helps.

Hi Brandon,

I have both the control panel and user session type set to “Cookies Only”. I also tried the “Cookie Domain”, for which I used, “.faithbuilders.com”

I’m still having trouble with both Google Chrome and IE8 (which are the only browsers I have). For some reason Google Chrome isn’t recognizing a user as logged in. The “Thank you. You are now logged in.” message appears and redirects the user to the homepage, as it should, but the {if logged_in} code isn’t showing the appropriate content (which I’ve never had trouble with in previous versions). The {if logged_out} content is showing instead. Also, a series of letters and numbers appears where a series of links should appear on the account page.

IE8 doesn’t even let the user log in. Instead of displaying the “Thank you. You are now logged in.” message, it says, “The following errors were encountered: You are not authorized to perform this action.”

I’m not sure where to go from here.

~Sarah

Hi, Sarah,

Can you check something for me? Really easy thing.

Go to the URL for your CP and look at the domain.  Specifically, is it ‘www.example.com’ or just ‘example.com’?

Now go to the front-end of your site?  Does that domain match exactly? 

if they don’t match, the cookies won’t match and you won’t appear to be logged in.

Let us know!

Hi Lisa,

You are right. The CP is using faithbuilders.com, while the front-end is using http://www.faithbuilders.com. Is there a way to make these match?

Thanks again,

~Sarah

Which one do you want to use?

For either, it’s a matter of making them match in Admin > General Config, and then updating your bookmarks/links. =)

Hi Lisa,

I switched to www in both General Config and the cookie domain. However, I seem to be unable to log in to the control panel now. Also, two computers will not allow me to login to the front-end using a “Retailer” member group username.

How can I troubleshoot this from here?

Thanks again!
~Sarah