Thread

I was working on a new website, but suddenly I cannot login anymore.
I don’t get any warning, the screen just returns to the login page after trying to login.

The ‘forgot your passowrd’ function does not work either.

The frontend site is up and running, I don’t see any problems there.

Hi, bartblau.

Can you tell us which version/build of EE2.x you’re using? See EEWiki:// HowTo Determine My EE Version

Have you tried clearing out your cookies and trying again?

Hi Sue,

We’re running 2.1.3, cleared the cookies and the cache but no result.

Any other guesses? I can give you my login and ftp access if you would like.

bartblau,

Can you try adding the following to your config.php and see if you then are allowed login

$config['cookie_domain'] = "";
$config['cookie_path'] = "";
$config['cookie_prefix'] = "";
$config['admin_session_type'] = "c";

This does not make any difference.

When I try to login, the page refreshes and no message is displayed at all.

Is there any way to make a new superadmin-login?
This is an urgent problem as I can not change anything on the site.

bartblau,

Can you confirm that you are using the correct URL as in if you installed the site with wwww in the URL that you are logging into the the www url and not without

Can you try a different browser to test it

Hi John,

I did not install with www. and i’m not trying to login through www.

The url is http://ergo-advice.accounts.e-production.be

I did work for several weeks, it just stopped working. As far as I can see, there is nothing wrong with the config file.

Other browser give the same thing. My client who belongs to another user group cannot login either.

Can you temporarily disable your htaccess and see if that lets you in

No difference…

Please check your email

bartblau,

Your config.php is pretty complicated.
You even have 2 instances of the cp_url config item.

I would test by stripping that right back to a standard which would be the following

/*
|--------------------------------------------------------------------------
| ExpressionEngine Config Items
|--------------------------------------------------------------------------
|
| The following items are for use with ExpressionEngine.  The rest of
| the config items are for use with CodeIgniter.
|
*/

$config['app_version'] = '213';
$config['install_lock'] = "";
$config['license_number'] = "";
$config['debug'] = "1";
$config['cp_url'] = "http://www.yoursite.com/system/index.php";
$config['doc_url'] = "http://ellislab.com/expressionengine/user-guide/";
$config['is_system_on'] = "y";
$config['site_label'] = '213';
$config['allow_extensions'] = "y";
// END EE config items

I also found this in your config

$config['site_pages'] = "Array";

Which looks like you fell foul of a recent bug in Structure see here

Hi John,

Did that right now, did not change anything for the login.
Could you check this too?

bartblau,

So it’s obvious you have a staging-production setup here. Can you explain that a bit more. It would be good to have the full story. At the moment any path or URL in the CP is referring to your local server. Is that right?

Hi John,

This is the fourth 2.x site I set live in this way. Before I did this with over 20 1.x sites.

The only thing I change when I get from my local server to the remote server is:

- the file upload folders
- the paths in ed_imageresizer

- comment this:

//$conf['submap'] = "ergo-advice";
//$config['site_url'] = "http://${_SERVER['HTTP_HOST']}/${conf['submap']}/";  
//$config['server_path'] = "${_SERVER['DOCUMENT_ROOT']}/${conf['submap']}";

- uncomment this:

$config['site_url'] = "http://${_SERVER['HTTP_HOST']}/";  
$config['server_path'] = "${_SERVER['DOCUMENT_ROOT']}";

This went well four times.
It went well for this site too, but suddenly after two weeks I could not login anymore.

Maybe the fastest way to resolve this issue is to re-install expressionengine as a whole?