Thread

Hi, first time post.  I warn ahead of time that I am not a developer.  Our current developer inherited a site launch midstream and is not EE fluent.  While he grinds away at some last minute database fixes in Magento, I am handling EE related issues.

I am working with EE 1.6.8.

Everything about EE seems to working fine, EXCEPT emailing on form submit.

I have seen this thread and the related ones:

http://ellislab.com/forums/viewthread/147847/

Using email_test.php DOES generate an e-mail.  Sending an e-mail from the Communicate panel DOES generate an e-mail.

Submitting a simple contact_form DOES NOT.  I have pasted sample code online into the Template, scoured our code for errors, tried different browsers, etc.  No dice.

Installed Freeform without any issue during install.  Same problem on forum submit.

Further, upon submitting the form on our test site, the redirect does not work.  Instead of redirecting to a “thank you” page upon submit (as directed in the code), user lands back on the front page.  No error message.  And no e-mail ever arrives.  The landing page works fine when accessed diretly via its URL.

I have tried multiple delivery addresses, checked all spam filters, and junk mail folders. 

User email module is installed as per the module cp.

A valid Return email address is entered into the Admin/system preferences/email configuration field.

Sendmail and SMTP has the same negative result.

Help, please.  This is the last step before our launch!  Thanks in advance.

Welcome to the ExpressionEngine forums, todddavid.

Since you’re new to the EE forums, have you seen EEWiki:// How to Post a Support Request?

Would it be possible for you to upgrade to the most recent version of EE1.x? That way we’re both using the same version for troubleshooting.

Did anything come of this? I have the exact same issue and have tried all of the above as well.

Heh, seems that instead of getting tech help from this forum, I’m ending up giving tech help.

The root problem was that our original developer did not quite understand how EE and Magento should live together, and he placed EE in a subdirectory on our site.  Meaning that it could not “see” the outside world where it lived.  Obviously not best practices.

A subsequent developer came up with a jquery “work around”. Click here.

Unfortunately for us, this developer has declined to take on our future work due to the absolute mess created by the original developer, so I can’t tell you if there is a way to return full functionality of the EE forms without this workaround.

Thanks very much for the reply. I’ve installed EE in the root and not using Magneto so I guess the issue is separate but I will read you article to see if I can find anything.

What version and build of EE are you using? Have you tried via the Communicate tab?

Started a new thread here with all the info - http://ellislab.com/forums/viewthread/179915/#852206

I thought this one might be dead.

Very good, let’s close this one out, then. Thanks, and post again as needed.