Our newspaper launched an EE site at the end of July, and things have gone pretty well. Last week we launched a PDF downloads section, and began to sell online subscriptions. Things seemed to work ok in testing, but then when “real people” started subscribing, there are some problems. I can’t seem to get it figured out.
When someone buys anything in our store, they have to register. In EE membership, they automatically become a member of our “Registered Users” group. If they purchase an online subscription, we manually change them to the “Subscriber” member group.
Problem: once we switch them to “Subscriber” they can’t log in at all.
They get this error: “The username you submitted was not found in the database.” Yet, they show in the CP and everthing seems ok - they just can’t log in.
Has anybody else experienced anything like this?