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My Downloads area is missing one purchased license after checkout.

December 02, 2009 5:53pm

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  • #1 / Dec 02, 2009 5:53pm

    actsofgood

    21 posts

    What a big day for the EE community. I feel like a pill sticking this little problem in the mix, but I thought it may have something to do with the update to the site, and want to explain the problem, more as a bug report than an issue I need resolved immediately.

    So I have about a dozen licenses on the My Downloads page. I went to the ExpressionEngine 2.0 Beta Upgrade page, selected a license to upgrade and went forward. Then I changed my mind and I added the 2.0 Freelance license to the cart and then removed the upgrade from the cart. I checked out, got the freelancer license (which appears on My Downloads page) and I’m all good. Except the license I was going to upgrade but then canceled has disappeared from the My Downloads page.

    This license does show up on the Download Account Renewals page. (And maybe this is the problem: it does expire today.)

    If I need to PM the license number in question, I’m happy to. And I can wait out the hectic load that’s happening today as nothing is mission critical here. As an aside, my profile also seems to have been reset to say 1 weblog entry and ZERO forum posts/replies.

    Anyway, this is a happy day for all of us. Congratulations on getting EE2 out the door. I’m more than excited to keep moving forward with the Ellis team. Thanks so much!

    Jimmy

  • #2 / Dec 02, 2009 6:02pm

    Ingmar

    29245 posts

    May I ask you to contact Sales, please, at .(JavaScript must be enabled to view this email address)? They’d be in the position to sort it out for you.

  • #3 / Dec 02, 2009 6:03pm

    actsofgood

    21 posts

    No Problem. Thanks!

  • #4 / Dec 02, 2009 6:11pm

    Ingmar

    29245 posts

    Very good. Please don’t hesitate to post again as needed.

.(JavaScript must be enabled to view this email address)

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