In our fast-paced, action-packed, multi-tasked world, it’s pretty easy for any of us to overlook mentioning things that, while routine to us, may still be pretty important for our clients to know about. When we do forget to mention things to our clients, it can be upsetting to them.
This may be especially true for clients who don’t have experience in the areas of web technology or online publishing, or those who are working with us on their first major website project. These people may not have a clue what to expect of us, and the more we can do to help them understand our process for design and development, the happier they will be.