When it comes to customers, my biggest challenge is helping them to figure out the best definition of “web site” for their business. I don’t have a recipe, but I have 1 main question I ask all of my new clients:
1. What do you want your customers to *do* if/when they visit your site?
It’s surprising how many business owners don’t know the answer to this. They just know they want a web site.
I talked one customer down to a 3 page site (heavily burdened with SEO) because 100% of their business was over the phone. They just didn’t need a giant website since all they wanted was for people to pick up the phone. I didn’t get paid much to do the site for them, but they saved a ton of money by not getting more than they needed. The benefit? Referral work from business owners they knew.
In short, I think my recipe for success is in figuring out what the customer really *needs* before throwing technology at a solution they *think* they need.