Thread

We’ve been experiencing this issue for more than a year now. Users (frontend and backend) keep getting logged out, despite using the remember me functionality in the login form.

We’ve tried everything, setting cookies & sessions, both cookies only, setting the cookie domain (.mydomain.com), require ip disabled, etc.

Last config we used (and tried all different combo’s) :

$config['cookie_domain'] = ".domain.com";
$config['cookie_path'] = "/";
$config['cookie_prefix'] = "";
$config['admin_session_type'] = "c";
$config['user_session_type'] = "c";
$config['require_ip_for_login'] = "n";
$config['require_ip_for_posting'] = "n"; 
$config['secure_forms'] = "n";

Without any luck. User logs in, gets logged out after randomly hours. Most of the time 4+ hours, sometimes 12+ hours.

Also, it doesn’t make a difference if we login via Social Login Pro, Authenticate addon or native EE module.

We are getting a lot of complaint by users. This is a very annoying bug. :-(

2.5.3 - Build Date: 20120911

Hi avroo,

Did you have this issue with previous EE versions or just 2.5.3?

What type of environment do you have for your hosting server? (e.g. shared, dedicated, vps, load sharing etc.)

Have you tried testing with different browsers?

Is this an internal website (intranet) or public website?

Mike

Hi Mike,

We also have it with versions before 2.5.3.

It has worked in older versions though, but since we’ve upgraded most of our websites a while ago, all of these sites keep logging users out since the upgrade. Don’t know which version exactly changed the situation.

But what we do know is that we didn’t upgrade one website which DOESN’T have this problem and it’s running on version 2.1.1.

We run public sites on dedicated servers: linux (ubuntu), apache, php, mysql. Very basic setup. One website is load-balanced with a apache proxy and has this bug. But other sites a configured on default single/dedicated servers, and they also have this issue. Ubuntu versions also vary (10.04.4 LTS, Ubuntu 11.10). Makes no difference.

If you are seeing this issue on more than 1 EE 2.5.3 installs then it’s probably a bug :(

Correct, everybody is talking about it for months now, but apparently it’s still not solved: https://support.ellislab.com/bugs/detail/16355

It’s a very crucial functionality, that has been annoying us and our users for way too long now. Hope it really gets fixed soon!

:(