Thread

Hi,

I updated a site from EE 1.6.X to the latest version and everything seemed fine, some pages required a few tweaks but apart from that was pretty straight forward.

The site uses the Simple Commerce module and the Paypal gateway seemed OK. The user and the administrator receive a confirmation email after the transaction is completed. However the purchase is not registered in the system, when we look at the purchases in the simple commerce module the records are not there.

The users should go to their account to download the purchased items, previous purchases can be seen there but the new ones don’t show up.

Do you guys have any idea of why could this be happening?

Many thanks,

Juan

I’ve been trying to solve this for some time and is just keeps getting weirder and weirder.

I use the code below for all the items on the same page and this code was working just fine with the previous version but for some reason now it doesn’t work for some items (I haven’t identified a pattern yet).

Here is the code:

{exp:channel:entries channel="icebreaker" orderby="date"}
{exp:simple_commerce:purchase entry_id="{entry_id}" success="bl/your_account" cancel="site/index"}

<div class="shop-section">
 <h3>{title}</h3>

<p> <div class="buy"><br />
  {if logged_in}<br />
  <a href="#%22&gtstrong$">strong>Click here to preview.</strong></a></p>

<p>  <a href="http://{site_url}bl/login">To buy now for ${item_sale_price},  please login.</a><br />
  {/if}<br />
 </div></p>

<p></div>  </p>

<p>{/exp:simple_commerce:purchase} <br />
{/exp:channel:entries}

Any help would be greatly appreciated.

Cheers,

Juan

OK, so I found the pattern, because the title of the articles are in Spanish. Only those with accents are not registering the purchase.

I’ll try to encrypt the links to check if that helps…

Hello mediavilla,

Please keep us posted. Would love to know how this is going.

Thank you,

Hi Shane,

Unfortunately looks like a bug to me.

I updated my Paypal certificate and everything to make sure is all fine and still the same problem.

Basically, products that contain accents on the title are not added to the purchases.

For instance, this product: “Los pájaros” doesn’t work, but if we try another one without the accent (”á”) it does work.

Update: I found this on the changelog (EE 1.x)

“Modified Simple Commerce to work around a PayPal limitation allowing accented characters to display properly in the PayPal shopping cart (unencrypted purchases only)”

So I’m wondering if for some reason that fix hasn’t been incorporated to 2.5.3

Can you guys take a look at it?

Cheers,

Juan

Hi Juan- it does indeed look like a bug.  I appreciate all of the work you did tracking it down!  I’ve entered it into the bug tracker here: Simple Commerce payment recording fails with accented characters….  I’ll update there as soon as I’ve got a temp fix for you.  I know why it’s failing, so just a matter of nailing down the fix.

Hi Robin,

Thanks for letting me know.

Looking forward to hearing from you soon.

Juan

Hey Juan,

I know Robin is really busy this week, but she should be updating the bug tracker soon.

Have a great weekend.

Cheers,