Thread

Hi EE,

I think I am having basically the same problem as described in this thread.  Shane answered all is fine and it was a browser problem. I am running Safari Version 6.0 (8536.25) right now. Have logged out, quit, logged back in, forced refresh but to no help. When I mount the site via Mountee the folder shows up and the template group can be accessed on the site, so it must be there physically, so it’s not a really big deal. Would just be nice if it would shop up in template manager too, so maybe Shane can recall what has to be done to fix the problem. 😊

Thanks and Cheers, Marc

Hi Marc,

Hmm… I think this’ll be easier to troubleshoot if I can get a first-hand look at it. Be on the lookout for an email from me!

Hey Marc,

Just want to make sure you received the email from us. Let me know if you need me to send it again!

Hi Kevin,

I know it’s close to weekend but I don’t expect any wonders or over hours to be done for this problem, just wanted to get the mail out today, which I just achieved. 😊

Thanks and Cheers!

Marc

Hey Marc,

We narrowed this down to perhaps a third-party influence. Have you heard back from the folks at Mountee yet?

Cheers,

Sorry Dan, busy days here. I actually just contacted Mountee and right afterwards I thought about clearing caches, so I went Tools > Data > Clear Caching, Logged Out, Cleared Browser Caches, Logged back in and voilà! there were the Template Group in question. Sorry for having you guys hold up with stuff like this.

Thanks and Cheers!

No worries, Marc! So glad to see you found a solution.

Let us know when we can help again.