Thread

I updated to 2.5.2 and for some reason am now getting the error “Invalid activation request” after clicking on the activation link in the e-mail.

If it helps, the URI looks like this: ?ACT=12&id=obGBHsNHEm

I’m using the third party module Zoo Visitor to handle registrations, but the activation code and e-mail comes from EE, so I assume this is on the EE side of things.

Have you seen this error in the past? What were some causes?

Thank you!

Hi John-Gordon,

Thanks for your question!

There are a couple things to look at here.

1) Those codes do have a time-to-live, they are not indefinitely valid. I believe it is 48hrs.

2) We can get a look at what ACT 12 is supposed to be and make sure that is correct.

In your database, look for the table exp_actions and find the row for ID 12. What is in that row?

Cheers,

I understand they have a 48hr life span; that’s not the problem though.

Action ID 12 in the database is “activate_member”.

As a side note, the members do get activated.  They are no longer pending after they hit that link.  It’s just that they get an error message for some reason.

I tried registering the user in the CP, through the Members > Register Member dropdown, added them to the pending group, and then resent activation e-mail.  The email came, but the activation link was missing the id string: ?ACT=12&id;=

Could this be a case of an improper update (missing files on upload) when I upgraded to 2.5.2?

Hi John-Gordon,

Could this be a case of an improper update (missing files on upload) when I upgraded to 2.5.2?

Are you saying that you’ve had a recent problem update? What was the nature if the problem and what did you do to fix it?

I look forward to your reply!

Cheers,

What do you mean by a problem update?  What I meant was that I upgraded from 2.3.1 to 2.5.2 recently, just like I’m supposed to. Activation links were working fine until I upgraded.  And I thought that maybe I had a bad upgrade or something.

Perhaps a better term would be a “bad upload”.  Files weren’t properly overwritten, etc.  I just tried a new upload of 2.5.2 files and I’m still getting the invalid activation request error.

Hi John-Gordon,

Let’s get a closer look, shall we? Be on the lookout for an email from EllisLab.

Cheers,

Dan,

I replied to your e-mail, but incase you forgot, I wanted to remind you that I am using Zoo Visitor for my user management.

Thanks for the help.

John

Hey John-Gordon,

Indeed, you should have a reply from me.

For those looking on, we are working with John in private to sort this out and we will followup here with a resolution.

Cheers,

Hey John-Gordon!

Looks like Robin was able to sort this out to a Zoo Visitor issue based on the private conversation.

Is there anything else I can assist you with?

Cheers,

Yep, this has been sorted out.  That should be it for now.

Thanks for your help Dan!

Hi John,

My pleasure!

If you need anything else, please let us know!

Cheers,