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My users are getting logged out of the site all of a sudden. I am using the following addons

EE 2.3.1

Modules——-
Simple Registration
User
Social Update
Social Login Pro
SEO Lite
Safecracker
Pages Membrr

Extensions——-
Custom System Messages
Accessible Captcha
Seg2Cat
Simple Registration
User
Membrr

I have used the following in my config.php

$config['cookie_domain'] = "";
$config['cookie_path'] = "";
$config['cookie_prefix'] = "";
$config['admin_session_type'] = "c";
$config['user_session_type'] = "c";
$config['require_ip_for_login'] = "n";
$config['require_ip_for_posting'] = "n"; 
$config['secure_forms'] = "n";

Tried adding

$config['cookie_domain'] = ".siteA.com";

But nothing works. I can PM you the url of the staging site.

Hi artminister,

When you say “getting logged out all of a sudden”, what do you mean? Are they all being logged out at the same time? Is each user only able to stay logged-in for a short period of time after they log out? If you could provide some more details with this request, it’ll help us better help you in solving the issue. Let us know details about the problems you’ve documented in particular.

Thanks!

Hi Kevin,

They are not getting logged out all at once. 

*From a majority of the users, after a 10 second inactivity, they click on a member area link in the front-end, they have to login.
*From other users, once they login and try to click on a link in the site, they are logged out.

These are the only info i have currently from my users. Its a beta testing group (10 members). All the users are from Singapore. Let me know if you need any more information.

Hi Kevin,

Do you have an update for me on this?

A little more about the site : I have a modified version of index.php, which checks the subdomain of the site and sets a session variable. Nothing else.

This is my config.php

http://pastie.org/3147705

My beta users are actually waiting for this to be resolved.

Thank you
Vinay

Still looking for a solution here.

Hi artminister,

I’m terribly sorry about the wait you’ve had on this one. Let me see if I can get you a resolution on this quickly.

From the config.php file you shared on pastie.org, it looks like you don’t have included the config settings noted at the top of this thread. Could you add those back in as a first step to make sure?

The one other thing I would try is this: from what we’ve seen with login issues from Singapore (it seems to be a common thing), it appears that there may be some IP switching that’s going on. Currently, EE doesn’t keep sessions when the IP address changes, so the current workaround is to implement the core changes noted here.

Let me know if you’re still experiencing issues after implementing this change in the core!