Thread

Hi all,

I am looking forward to upgrade my EE site from 2.1.3 to latest 2.2.2. I will be glad if you guys could advise what would be the best course to upgrading without caring for intermediate releases i.e 2.1.4, 2.1.5, 2.2.0?

Good wishes,

Bashir Tahir

I tried to update from 2.1.3 to 2.2.2 as per instructions but failed miserably.  So, I rolled-back to 2.1.3 and now CP does not let the Super Admin login and throwing “Invalid username or password.” error.  Desperately waiting to hear from you guys. 

Regards!

Ahmed,

Did you roll back the database and all of the files?

Hi,

Thanks for replying.  I’ve rolled back to the previous states of web files and database and now it seems that login issue is gone.  Now, what do you advise as regards updating to the current release?

Regards.

Looking forward to a response from the tech staff.  Kindly advise as to what should be done to update system smoothly.  A couple of failed attempts have already caused us to keep the site offline for three days.

Thanks.

Ahmed,

Can you give us more details on what actually failed the first time you followed our docs to upgrade?
Did you get any error messages?

This information will help greatly in troubleshooting your your failed attempt.

We have a document on Troubleshooting Upgrade Errors available which should help you also

Hi john,

Thanks for showing up.  In fact there were numerous issues like;

Forum failed to load (font-end).
Synchronization failed.
File Manger failed to load.
Database duplicate key errors and some php errors too.

Hi Ahmed,

Did the article John Henry linked to provide any relief with your upgrade issues?

With regards to your question about the best way to upgrade, I would provide this advice: do not perform the upgrade on the live site. Create a separate, identical installation to the live site with its own set of files and database, and upgrade that installation. Test out that installation and make sure everything works as expected. Once everything checks out, you can switch your hosting setup so that your domain name points to the upgraded installation as the new live site.

Before upgrading, it is important to note that our support team strives to provide an response to all posts within 1 business day. That means that our technical support team shouldn’t be used as a first-responder team to an emergency if an upgrade doesn’t go as expected and sends your site offline. As you plan for your upgrade, please take this into consideration.

Hi Kevin,

Here is what I am up to after your recommendations.  Please advise.

1. New set of DB and EE Files (Planning to set up a sub-domain for this)
2. Update of all installed third party addons including Forum Module (Should I do this on the current install?)

Waiting to hear from you.

Regards,

Ahmed Bashir Tahir

Hi Ahmed,

Thanks for the update. I’m not sure I understand what you’re asking me here. Like I said above, I would recommend doing the entire upgrade on a separate, identical installation (subdomains are suitable for this) and upgrade that installation. Once you’ve confirmed that this is operating properly, have you host switch the setup so that your main domain name is now pointing to this upgraded installation.