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June 21, 2011 5:19am
Subscribe [2]#1 / Jun 21, 2011 5:19am
I have someone who is trying to sign up for my newsletter, but when they try to submit their email address they get the message:
Action Denied: Blacklisted Item Found
This is the first time I have heard of this, and as far as I know they are genuine, so I was wondering what can be triggering this?
cheers
Kenny
#2 / Jun 22, 2011 4:04am
Hi Kenny,
What form is the email address of this person? Is it a free email address or from their own site’s domain?
Are they trying to sign up from a home computer, office or public computer?
If you want PM me the email address so we can review it
Just confirm that your Blacklist/Whitelist Module is installed?
#3 / Jun 22, 2011 5:00am
Hi,
it is just a regular email address in the form of: .(JavaScript must be enabled to view this email address) email address. I have also tried signing them up through the web front end from my computer with no joy. The Blacklist/Whitelist module is installed but that domain is not listed.
#4 / Jun 22, 2011 5:02am
kenny2,
If you add that domain to your Whitelist does it work?
#5 / Jun 22, 2011 5:26am
Issue is now sorted. Name in email address has a blacklisted string in it. Feel free Kenny to start a new thread if you have any more questions