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Client gets logged out from CP when updating, uploading

May 31, 2011 1:37pm

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  • #1 / May 31, 2011 1:37pm

    Jason Morehead

    456 posts

    When the client goes to a page and tries to upload a document or save a page, they are automatically logged out. She said this happens to all of them in the office, on several different computers and they also tested several browsers. She said that it usually happens four times in a row, and then eventually works.

    They are running on an older version of EE 1.x, so I’ll be scheduling a time to upgrade to the current version and build. However, is there anything else that I should ask them or look out for?

    FWIW, here are the relevant settings:

    “Control Panel Session Type” = “Cookies and session ID”
    “User Session Type” = “Cookies Only”
    “Process form data in Secure Mode?” = “Yes”
    “Allow multiple log-ins from a single account?” = “Yes”

  • #2 / Jun 01, 2011 5:32am

    John Henry Donovan

    12339 posts

    Hi Jason,

    Try changing their Control Panel Session Type to Cookies only. They might have a dynamic IP that is changing constantly so voiding the sessions that are created.

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