Thread

Hi Guys,

I am creating a new site for a client using version 2.1.1. The installation worked fine but when I try to click on Admin > Channel Administration > Channels or Custom Fields etc, I just get a blank white page. No options are shown, no error is displayed.

I am logging in as a Super Admin user.

The system URL finishes with “&D=cp&C=admin_content&M=field_group_management”.

I have cleared my cache and tried access on a number of browsers and two different laptops. Strange thing is Admin > Overview works fine, its like some of the admin options have been disabled.

I am not sure if I need to enable those admin settings?

Regards,

Aidan

Hi, Aidan,

Have you seen: EEWiki:// HowTo Determine Memory Limits

-and-

EEWiki:// HowTo Override Memory Limitations

Can you tell us how much PHP memory is allocated?

Are you using any sort of third party add-ons, if so, which ones?

Hi Sue,

Thanks for getting back to me.

I just checked my PHP info and it states 128M for “memory_limit”. Should it be larger?

In terms of add-ons, I just completed a standard EE installation, I picked some modules to include as part of the installation.

Thanks

Aidan

128 MB should certainly be more than sufficient. Can you please try to turn on PHP errors? A white page is a suppressed PHP error, more often than not.

You might also want to upgrade to EE 2.1.3.

Hi Ingmar,

OK not sure if I did the right thing but

1. I added the following code to my main index.php template into between two script tags

ini_set('display_errors', 1);

2. I then checked the system/index.php file and it has the following code

/*
 * --------------------------------------------------------------------
 *  Set the error reporting level
 * --------------------------------------------------------------------
 */    
    if (DEBUG == 1)
    {
        error_reporting(E_ALL);
        @ini_set('display_errors', 1);
    }
    else
    {
        error_reporting(0);    
    }

3. I then went to Admin› System Preferences › Output and Debugging Preferences. Debug Preference were already set to to “1. PHP/SQL error messages show only to Super Admins”.

I accessed the index page of the site and no errors showed up. Not sure if I am missing a step here?

Regards,

Aidan

Hi Guys,

I upgraded my version to 2.1.3 and I seem to now have access to all the admin options. I will monitor it for the next day or so and then close this ticket if all resolved.

Regards,

Aidan

Hi, Adian. Just let us know when you want to close the thread. We’ll be here.