Thread

EE 1.7X on Apache

I am looking for the ability for my admins (not superadmins) but a group that I will create in EE that has the ability to ‘login as the user’ of other group(s).

Example:
I have customers that call in to place an order.  I want my customer service people to login into the website as that user and place the order for the customer.  I use a shopping cart system that uses EE member accounts as the customer accounts.  So having my cust service reps sign in as the customer to place the order is ideal for making sure the correct customer information is passed to my cart. 

Thoughts on how this is done?

Hi, sleven1868. Your users will either need to have the customer’s password, or be a SuperAdmin in order to accomplish this.

Or you may need to edit the existing code to allow for a different admin group to be allowed to not have to deal with passwords. However, that would be a hack.

Or you could look on Devot-ee.com to see if anything already exists.

Ok, so if I make them into superadmins, then how do they login as that user?  can you point me to some documentation?  Not quite sure how it works.  In other systems they would use the username of the other user and then use a super password to login to that account.

When they’re a SuperAdmin, they login as themselves. Once they are logged in, they’d visit the user record for that particular user, and choose EE 170 ›  Admin ›  Members and Groups ›  Login as Member

They can then be taken to the main page or wherever you want.

Does that help?

Yup!  That does it.  Thanks!

Glad Sue was able to help. Feel free to start a new thread if you have any more questions.