Thanks John,
I made no estimation of anybody’s abilities, you’ve made your own inferences there. 😊
I simply pointed out a distinction in two different approaches to offering support: while one offered a (perhaps non-ideal) work-around for my conundrum that would allow me to immediatly continue my work, the other did not.
Reading over the replies above, one could be interpreted as flippant and passive, while the other pro-active and helpful…
It would be very frustrating, given support here is a paid service, to be constantly told to submit feature requests. Absolutely the best approach for me would be to offer alternative suggestions to overcome any “limitations” of the current system (see above for example). Although the ability to submit feature requests is a welcome facility, I would resist using it as a catch-all response when an immediate solution is not apparent to the support agent.
Don’t get me wrong I think EE is a top-drawer application and the support is also on the whole excellent. Please just take this in the spirit it was intended, as constructive feedback. 😉
Many thanks,
L.