Bug #23216 See Comments

Error While Installing 3.5.11

Version: 3.5.11 Reporter: Gabi

This is an archived bug report. If you are experiencing a similar issue, upgrade to the latest release and if that does not solve the problem, submit a new bug report

I bought a new Expression Engine license and I’m trying to install it on a web host. Yes they have latest PHP installed.

I urgently need to setup a new website and I’m getting this error.

Error While Installing 3.5.11

Oops, there was an error

The required Fileinfo PHP extension is not currently enabled.

I talked to the web host and they don’t want to know about it. They say you should fix your program. They run C Panel and I can only do what is available in C Panel.

What do I do now? We purchased two other licenses from you in the past and use older version of EE on those two sites. I tried installing one on those older versions on this host and it looks like this would work. The only problem is EE installation is asking for EE version and license and we already used those old licences on other sites.

I’m more then happy to use your older EE version. Can I use your older version with the license I purchased yesterday (6398-2045-0586-0512)?

I don have much time. Please let me know if I can use your older EE version with the license I purchased yesterday.

Regards

Gabi

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