Thread

I’m getting a blank screen directly after clicking the “Submit this Entry” button.
1. I used file manager to upload files. This works fine.
2. I previously submitted a batch of 45 files which worked fine.
3. I added a new category.
4. I attempted to submit new files to this new category.
5. I received a blank screen.
6. I checked with single entries, and also to original category, blank screen.
7. I checked permissions on the folder, both 777 and 755 do not work, blank screen.
8. I checked server parameters:

max_execution_time = 30     ; Maximum execution time of each script, in seconds
max_input_time = 60    ; Maximum amount of time each script may spend parsing request data
memory_limit = 20M      ; Maximum amount of memory a script may consume (8MB)

; Maximum size of POST data that PHP will accept.
post_max_size = 8M

; Maximum allowed size for uploaded files.
upload_max_filesize = 100M

9. I am not displaying errors, the site is live, I can if I must.
10. I verified that, strangely enough, the files were being processed and put in the category directory on the server, but EE doesn’t “see” them.
11. I cried, just a little.
12. I renewed my hope in the EE community to help.
13. I attached an image of my installed (and not-installed) modules.
14. I turned off Admin -> Security and Session Preferences and temporarily turn off applying XSS Filtering to files

EDIT: Build:  20070815

Thanks,
Joel

Hi, Joel,

We are going to need you to turn on display errors so that we can find out what the white screen means.  So if you can turn those on momentarily and grab the error, that would be a great help.

Thank you!

Hmm. I’ve turned on errors, but I still get just a blank screen. Something I’m still not turning on?

error_reporting  =  E_ALL & ~E_NOTICE & ~E_STRICT

display_errors = On

Joel, you’re a build behind, but that might not be what the problem is.

How large are the images you’re trying to upload?

All three are just 1.5MB.  I can upgrade, but will have to do that over the weekend.

However, I don’t think that’s it, since I really did not change anything, except add another category (with folder).

I can confirm, however, that the files are being processed, as they show up in the destination gallery folder. It will even add on a new name (1,2,3, etc.) if I repeatedly click refresh.

Also running:

PHP: 5.2.1
MySQL: 5.0.27

They’re small enough, for sure. I don’t think it’s the build either, but if you refresh your files by doing a build upgrade, it might fix things.

There’s a third party file manager for EE that you can see if you get errors going that route.

EE File Manager Module

Thanks Sue,

I’m using the filemanager module, thanks.

This is not an upload issue. I already have the files in the batch directory. This white screen happens upon clicking the “Submit” button when adding batch images to a gallery.

As I say, it was working fine just this morning, and the only thing I did was complete one full round of batches, then delete them and add a few more. Then the blank screen started up.

I can see the thumbnail correctly of the batch image. Just the blank screen when trying to add to a gallery.

Thanks for your help.

Hmmmm… this is a new category. Are you putting the images into their own directory based on the category? (Category folder)

I’ve tried going from the batch folder to both my existing category (which worked fine), and also my new category.

I just turned on all errors in PHP (including restart) and in EE, and I get nothing, just a blank screen. I could be doing something wrong, but turning on error reporting doesn’t seem that complicated.

Experiencing exactly the same problem.

PHP = 5.2.5

It happens with some pictures and some just work. I’ve tried searching for analogy between them but no luck so far.

Hm- if you try it with maybe three small images in the batch folder- does it work for either of you?  And- if you still aren’t getting errors- could try grabbing the index.php INSIDE of the system folder and editing according to this entry.

And just to confirm- are you both on 1.6.1 now?

Hm- if you try it with maybe three small images in the batch folder- does it work for either of you?  And- if you still aren’t getting errors- could try grabbing the index.php INSIDE of the system folder and editing according to this entry.

And just to confirm- are you both on 1.6.1 now?

i am on 1.6.1 - can’t speak for my colleague above.

I’ll make the adjustments tomorow when I’m at the office. Reporting @ that time.

I’ll make the adjustments tomorow when I’m at the office. Reporting @ that time.

In the end it looks like a GD2 problem - I installed ImageMagick on my server, changed the settings and no more whitescreens.

I experienced the troubles with images with ALL CAPS names, two . in a filename and sometimes with a blank space in the filename.

Now I created an automator script to make all filenames lowercase, remove extra . and whitespace and I’ve just uploaded 200+ pictures into a galery without a glitch.

Thanks for the nice debug, iworx.media.  plebe- this look like what’s happening to you as well?  EE should be able to adjust to the file names- nd how GD would play into things, I’m not sure.  I’m going to give the crew a ‘heads up’ on the thread, just in case there is something going on with EE’s side of things.  I think there have been a few tweaks to file name handling.  And- will do a bit of testing on my own.