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July 17, 2007 3:58pm
Subscribe [2]#1 / Jul 17, 2007 3:58pm
Just a quick question…
I am writing up a proposal for the president of my organization to allow me to switch to EE from the horrible, horrible one we have now.
In terms of support, I know that those who pay for EE get “special treatment”. Are the message boards the only way to receive technical support or is there a way to contact an EE tech directly?
thanks!
e.
#2 / Jul 17, 2007 4:02pm
Greetings, e.,
Currently, the technical support forums are the only way to receive support - you could contract with someone from the Pro Network if you wanted more telephone/direct contact.
I do not think you will find this to be a problem, though. Our support, if I may so so myself, is phenomenal. =)
#3 / Jul 17, 2007 4:03pm
There are currently no paid or direct support options, but the average response by our tech support staff is under 2 hours, and in addition to their fine support, the community is very active in helping one another as well.
#4 / Jul 17, 2007 4:06pm
How does it differ from the support given to those who have only downloaded the core version of EE?
#5 / Jul 17, 2007 4:08pm
Those not holding licenses do not gain access to the priority technical support forums; and paid support is not avaiable in the core forums. That is a very large difference.
In addition, those without licenses can’t post feature requests, as that forum is part of the priority technical support area.
#6 / Jul 17, 2007 4:29pm
Sounds good to me. Thanks!