Thread

EE3 and MSM

September 03, 2017 10:08am

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  • #1 / Sep 03, 2017 10:08am

    Iki

    4 posts

    Looking for some clarification, and this forum is apparently the only support option now that isn’t pay-to-ask.

    I’m not sure I understand what, exactly, I own.

    I purchased and have invoices for: EE1 license in 2005. EE1 Forum Module in 2006. Another EE1 license in 2006. Another EE2 license in 2010. EE2 MSM in 2010. Another EE3 License in 2015

    I own two personal domains, hosted at the same service in the same directory. All I’ve ever wanted with EE was the ability to maintain both sites in one user interface, and I’ve paid close to $500 for that functionality over the years. When I purchased my EE3 license, it said that MSM was now included and I could run up to 3 sites with it. Now I find that in order to make the 2nd site work again I need to pay ANOTHER $200 to “add a site”.

    Is this true?

    If anyone can clarify or point me in the right direction, it’d be much appreciated.

    Barb

  • #2 / Sep 14, 2017 10:33pm

    Jeremy S.'s avatar

    Jeremy S.

    324 posts

    Try emailing sales@ellislab.com or support@ellislab.com and I am sure they can clarify. As well, if you wanted to try support, your first month should be free.

  • #3 / Sep 21, 2017 4:19pm

    Derek Jones's avatar

    Derek Jones

    7176 posts

    Hi Barb, Jeremy is spot on. Just drop us an email or click the Contact Us link below and we’re happy to help. Subscription-based support is only for ongoing technical support issues, not sales questions or help managing your licenses. Cheers!

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