Upgrade v2.10 > 2.11 Unknown original user account for liscense

February 09, 2017 3:30pm

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  • #1 / Feb 09, 2017 3:30pm


    2 posts


    I am currently trying to download the v2.11 update and I am taken to the store for download and challenged with a login screen. Unfortunately I (we) do not know what user/pw was used in obtaining the original licensing. I do have a valid production license # but unclear as to who it was associated with. Not sure what workflow would be needed to re-associate a new user (developer) with this license. Any help would be appreciated.


  • #2 / Feb 09, 2017 11:21pm

    Jeremy S.'s avatar

    Jeremy S.

    352 posts

    Per the store web page:

    If you have licensing questions please contact

.(JavaScript must be enabled to view this email address)

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