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Logout Redirect / Meta Refresh Not working

May 24, 2011 1:57pm

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#1 / May 24, 2011 1:57pm

lealea
202 posts

Hi guys,

I have a weird issue with logouts. Client is running v. 2.1.3 Build 20101220. Basically, we have a logout link {path=LOGOUT] that takes them to domain.com/?ACT=14 which takes them to the Thank You! You are now logged out screen. Which is all fine and dandy. It actually logs them out. However, no meta refresh occurs and they’re not redirected back to the homepage. I check the source and even though the Message Templates clearly have the refresh in the header, it’s not rendered in the logout message.

Help?

Lea
#2 / May 25, 2011 3:09am

John Henry Donovan
12339 posts

Hi Lea,

Is this a fresh install or an upgrade from a previous version or build?

Are you using a htaccess file to remove index.php?

What add-ons do you have installed?

Things to try:

rename your htaccess temporarily and reinstate index.php inot your General Configuration.

Disable your extensions globally

Try a different browser to see if behaviour is the same
#3 / May 25, 2011 2:00pm

lealea
202 posts

I disabled my .htaccess and double-checked by trying to go to a previously working inside page to make sure that the remove index.php was not working. However, the logout link worked—but did not do the meta refresh redirect.

I also disabled extensions globally. Logged out (and logged in)—it finished the action but NO redirect. Basically, the meta refresh tag doesn’t even get rendered.

Tried all of this while in Firefox as well as Chrome on my Mac. No cigar.

Basically, login and logout works just fine. The redirect part is missing.

Oh and yes, this was a fresh install.
#4 / May 26, 2011 5:43pm
Brandon Jones
5500 posts
Hi Lea,

When you say the meta refresh tag is not rendered, does that mean if you view source on the logout confirmation page it is not there? I get something like
```
<html> 
<head> 
 
<title>Login</title> 
 
<meta http-equiv='content-type' content='text/html; charset=utf-8' /> 
 
<meta http-equiv='refresh' content='1; url=http://ee/'> 
...
```
etc.
#5 / May 26, 2011 5:45pm
lealea
202 posts
Yes, that’s exactly what I mean.
```
<meta http-equiv='refresh' content='1; url=http://ee/'>
```
doesn’t even render at all when I View Source. And I double checked the message templates and edited text. The
```
{meta_refresh}
```
is there.
#6 / May 27, 2011 4:05pm

Brandon Jones
5500 posts

What is set for Redirection Method in Output and Debugging Preferences? Try flipping that to the other option.
#7 / May 27, 2011 4:23pm

lealea
202 posts

It originally said Location (Faster) and I switched it to Refresh (Windows Servers) and it still didn’t work.
#8 / May 28, 2011 3:54pm

Greg Salt
3988 posts

Hi Lea,

Are you in a position to upgrade this site to the latest build (20110411)? That would be the best option if possible. If not, are you using the Default theme or something else?

Cheers

Greg
#9 / May 31, 2011 2:06pm

Bright Umbrella
2 posts

I just upgraded it to the latest build. I am also using the Default theme. The meta refresh tag doesn’t render still. :(
#10 / May 31, 2011 2:07pm

Bright Umbrella
2 posts

Add-ons we have are CartThrob, Zenbu, and NSM Email Login—however, we had this issue even without Zenbu and NSM Email Login.
#11 / May 31, 2011 2:08pm

lealea
202 posts

Oops, I was logged in as EE Podcast. 😊 Still me!
#12 / May 31, 2011 2:08pm

lealea
202 posts

Oops, I was logged in as EE Podcast. 😊 Still me!
#13 / Jun 01, 2011 1:06pm

Kevin Smith
4784 posts

Oh! Well hello, EE Podcast. 😉

Lea, be on the lookout for an email from me.

Kevin
#14 / Jun 07, 2011 4:30pm

lealea
202 posts

Responded. 😊
#15 / Jun 07, 2011 5:44pm

Brandon Jones
5500 posts

Hi Lea,

Looks like you had URL to the root directory of your site set blank in Admin > General Configuration. Filled that in and everything looks good now. Can you confirm?

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