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Not Receiving FreeForm Emails

October 16, 2010 10:41pm

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  • #1 / Oct 16, 2010 10:41pm


    103 posts

    Hi all,

    I’ve used FreeForm several times in the past with good results, but this time around I don’t seem to be receiving any of the test form emails.

    Everything seems to be working fine with FreeForm - the form processes the info on submit and it redirects to the right page. The form information also shows up in the FreeForm Entries tab. But I’m not receiving the notification email.

    This probably isn’t a FreeForm problem at all, but something with my CP settings or my server. Could you please throw out a few suggestions of things that I should check in order to fix the problem? Thanks!

    P.S. Yes, the email address is spelled correctly and they’re not in my Spam folder 😊

  • #2 / Oct 17, 2010 12:53pm

    Darrell Wilson's avatar

    Darrell Wilson

    23 posts

    The first thing to check is that you have a form field with name/id of ‘email’. When I first started using FreeForm I coded up a couple of forms and had used a different name/id for the email field. FreeForm requires the ‘email’ field before it will send messages so double check that you have it named properly.


  • #3 / Oct 20, 2010 2:04pm


    103 posts

    Well I added “email” as an ID to my email fields, and it worked for one of my forms, but not the other. Does FF have an issue with multiple forms using the same fields?

  • #4 / Oct 20, 2010 2:24pm


    3 posts

    Try adding name=”email” as well as id=”email”

    FF shouldn’t have an issue with multiple forms using the same fields as that is what it is designed to do - you create your bank of fields then use them wherever required in your forms.

    Hope that helps, Darrell

  • #5 / Oct 20, 2010 2:31pm


    103 posts

    Thanks for the tip Darrell, unfortunately the field already has the name of “email” here’s my form code:

    {exp:freeform:form collection="Resident Contact Form" template="res_contact" return="/residents/resident_contact_form/thank_you" form:id="res_form" notify="you@me.we"}
    <div id="select">
    <label for="r1">The reason for my message is:</label>
    <select id="r1" name="reason">
    <option>I want to update my contact information</option>
    <option>I want to sell my home</option>
    <option>I would like information about re-financing my home</option>
    <option>I would like information about homeowner's/renter's insurance</option>
    <option>I have a question about accounting</option>
    <option>I have a general comment or suggestion</option>
    <option>I need assistance with maintenance or other services</option>
    <label for="r2">Community/Apartment/Association Name:</label><input type="text" id="r2" name="communityName" />
    <label for="r3">Name<span>*</span>:</label><input type="text" id="r3" name="name" class="required" />
    <label for="r4">Unit/Space #:</label><input type="text" id="r4" name="unit" />
    <label for="r5">Phone<span>*</span>:</label><input type="text" id="r5" name="phone" class="required" />
    <label for="r6">Email<span>*</span>:</label><input type="text" id="r6 email" name="email" class="required email" />
    <label for="r7">Mailing Address:</label><input type="text" id="r7" name="address" />
    <label for="r8">City:</label><input type="text" id="r8" name="city" />
    <label for="r9">State:</label><input type="text" id="r9" name="state" />
    <label for="r10">Zip:</label><input type="text" id="r10" name="zip" />
    <div id="buttons">
    <input type="submit" value="Submit" />
    <input type="reset" value="Clear Form" />
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