Thread

Hi,

I was given 2.5 trial. I was told that my ISP changed IP address while switching between HTTP and HTTPS which causes the session to time out. Strange, it only happens on ExpressionEngine while I am able to access many of my hosting company control panel, forums, online shopping, etc.

I am stuck. I cant make a purchase, I cant retrieve my trial license, etc

I have tried accessing from 2 different ISPs, VPN, proxy website, Remote Desktop from my Windows and all are the same result.

Are you sure that this is not a bug in your system?

Oh and the person who handle the email for the trial does not even bother to read the entire problem that I have.

Hi noeclue,

I really do apologize for your experience so far. I did my best to reach out to you via direct email and included the file for the latest version of ExpressionEngine. Did the attachment not come through? Let me know, and I will be happy to send it again!

I was told that my ISP changed IP address while switching between HTTP and HTTPS which causes the session to time out. Strange, it only happens on ExpressionEngine while I am able to access many of my hosting company control panel, forums, online shopping, etc.

Indeed, that is the truth and the reason behind your experience in our store. As I noted in that explanation, the changing IP address affects the way we validate your session. It may not be unique, but it is part of ExpressionEngine’s session security check and it has this adverse effect. I do apologize.

If you would be so kind as to reply to the email I sent yesterday, I would love to continue working with you in private to sort out your prelims with the store and get you taken care of.

Again, please let me know what else I can do to help you.

Cheers!