Technical Support¶

Before Contacting Technical Support¶

We recommend doing the following before contacting Technical Support.

1. Check your HTML and EE code for typos. For example, look to see if there is a missing ” or perhaps a tag that was left unclosed or a misspelled variable.
2. Check the User Guide to make sure you are implementing the EE Tag, Global Variable, or other functionality correctly.
3. Check the User Guide: Troubleshooting. The troubleshooting section of the user guide has answers to the most common errors and issues that people encounter.
4. Do an Advanced Search on the ExpressionEngine Community Forums. Chances are that someone has asked the same question you are asking.
5. Is the issue you are experiencing related to a third-party add-on? Please contact the add-on’s author for assitance.
6. Is the issue you are experiencing a bug? Check the Bug Tracker.

Where to Get Technical Support¶

The official place to get Technical Support is the Community Forums. The forums are divided into different areas to better meet your needs. Please review the description for each forum and post in the one most appropriate to your request. If you are not sure, post in the Technical Support Forums.

5 Tips for Posting a Help Request¶

1. Post the version of ExpressionEngine you are using. This can be found by clicking on the ExpressionEngine Info tab at the bottom of the control panel.
2. Explain what you expected to happen. Then explain what actually happened.
3. Post the error message, if any, that displayed.
4. Give a URL where the issue can be viewed.
5. Post example code. Make sure to use the code tag (click “code” on the button bar).