Support Policy
ExpressionEngine (Paid licenses) Technical Support
Support for paid versions of ExpressionEngine is handled exclusively through our Technical Support Forums. Our dedicated Technical Support Specialists and our development team monitor these forums and will help resolve any posted issues as quickly as possible. Please read the Getting Help section of the User Guide before posting a support request.
Please note that you need to be logged in with the same account that was used to purchase ExpressionEngine in order to post.
If you are a developer working on a client's site and need tech support access do the following to get access to the Technical Support Forums:
- Register for an ExpressionEngine.com account.
- your ExpressionEngine.com account user name and the license number of the site you are working on.
- We will update your account so you can access The Technical Support Forums. You will receive a confirmation email when your account has been updated.
Please do not email or private message the staff directly. The best way to get your issue addressed is to follow the guidelines above so the whole team has a chance to review the issue.
ExpressionEngine Core Technical Support
If you are using ExpressionEngine Core you can get community based support in the Core Forums. Please remember that help you receive here is from friendly people who also use ExpressionEngine Core and not official EllisLab support staff. If you love ExpressionEngine Core, please help others in the Core Community forums.
ExpressionEngine (all versions) Bug Reports
If you have a bug to report please use the EE Bug Forum. Make sure to review the Reporting a Bug post before submitting a bug report.
EngineHosting Support
If you are a EngineHosting client in need of support, please visit the EngineHosting Support Page
Support Resources
Getting Started Resources
The following resources are geared to people brand new to ExpressionEngine.
3rd Party Resources
Michael Boyink's Building an ExpressionEngine Site series of blog posts is an excellent introduction to developing EE based websites.
Blog Design Solutions features a chapter dedicated to ExpressionEngine written by Simon Collision, one of the most experienced EE developers and a member of the EllisLab Advisory board.
EE How to is an extensive short-tutorial site maintained by Sue Crocker, a very experienced EE developer, a member of our Professionals Network, and part of our Technical Support staff.
Jambor-EE is a site "celebrating ExpressionEngine." It is aimed at the professional web developer using EE on client projects but anyone who uses EE should subscribe and visit Jambor-EE on a regular basis.
Helping Others
Community members are encouraged to help one another. Many enjoy doing so, switching roles from being a new user asking questions, to becoming an EE expert and answering them. This has long been a hallmark of the ExpressionEngine community, and we welcome you to join in these ranks!
In order to best assist new users and those having serious technical issues, the moderators may from time to time hide a community member's reply to a support thread that they deem as being off-topic or having the potential to confuse the user or hinder the troubleshooting process. If this happens to you, please do not take offense; your reply in these instances has only been collapsed and not deleted, so if the user or others are interested, they may still read your reply.
