So… due to an error on our server, some of you today received an outdated Download Account renewal notice.  A glitch led to the resending of emails to users whose accounts originally expired between late August and today.  Embarrassing, to say the least, and we felt bad.  We hate spam!  But queries were beginning to role in quickly as to what was going on, and to save Les and Lisa from replying to these emails all day, we decided to send out an apology email to those that received the errant duplicate notifications, letting them know that no, their account hadn’t just expired again, please ignore it, and accept our humble apologies.

It’s a Monday, so of course this wouldn’t work as planned.  Let’s just say that our mea culpa resulted in spamming these pour souls worse than the original error.  The egg’s on our face, we’re terribly sorry, hope that you forgive us, and we have chastised the server gremlins which led to this in the first place.

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Don’t worry too badly about it. It happens to us all at some point.

I just had to force Mail to believe me that you weren’t spamming me is all

Heh.  I never got a renewal email, but I got about 12 sorry-for-the-duplicates emails. 

I wondered what was up when I looked at how many unread messages I had. I was glad it was just this error and not clients asking me to do stuff.

wow now i almost feel left out, I only got 1 email.

I’m moving to Joomla

Worse?

I paid.

Guess I’m good till 2010 then….

Derek, it was almost as odd as that last email-exchange about the ‘expensive sql-queries’ blog-entry.
As much as i thought THAT was a coincidence but appropriate, i had an EE-account expiring today and was thinking the account-renewal-apology-mail-bomb was a sign i had it coming.

stinhambo - 24 November 2008 05:38 PM

I’m moving to Joomla

Haha

Ha, Stinhambo goes for the Honeypot…

(update: link made into tinyurl becasue EE doesn’t allow ( or ) in the url-bug.)

I was really confused and one of those that sent an email back asking questions. Sorry ‘bout that.

TechWench - 24 November 2008 05:11 PM

Heh.  I never got a renewal email, but I got about 12 sorry-for-the-duplicates emails.  :P

Ditto - the duplicate apology for the nonexistant duplicates was most amusing

I also feel left out? I never got the first email, just the “excuse” one

Funnily enough, I once sent out an email campaign set to 20 copies each by mistake. So if I see duplicates I always just assume someone had a day like ‘Black Friday’ as I’ve come to call it. And I pity them.

I got the apology notice 3 times, but due to Google Apps, it was only one entry / thread in my inbox. Yay for Google Apps!

No problem. I got twelve apologies - reminded me of the year I forgot our wedding anniversary.

it was really lovely to have received your touching emails! I hadn’t had an email in weeks, and I was feeling lonely and kinda blue… a real hangdog feeling of having offended my contacts. So the 50 emails you sent made feel popular again… at least for one day… Thanks for making me feel like a King for a Day!

PS looking forward to receiving your world famous Fruit Cakes.

I got 6 copies of the apology. But thankfully was able to forward these onto 12 of my contacts, thus not breaking the chain. I get to move my name up a spot on the list, am not breaking the curse, and can’t wait for good things to happen!

I have several licenses for EE, so I assumed I just got an email for each!  I figured you had to email EVERYBODY about the glitch; I applaud you for at least attempting to only notify those affected.  Apology accepted.