Hi - I get total white - nothing, when I try to log into my control panel.

I thought I followed the instructions closely on upgrading.

Any suggestions?? What happened?

PS: My site still shows.

pychap, a totally white screen can be caused by a lack of memory allocated for PHP.

Which version/build did you upgrade from?

I upgraded from 1.6.3

If you create a text file with the following code in it, and open with your browser, what do you see for the amount of memory allocated to PHP? Name the file phpinfo.php.

Open up http://example.com/phpinfo.php

Where example.com is your domain name.

You’re looking for memory_limit There will be a local value and a master value.

What does yours say?

The reply I get:

memory_limit   40M for both local and master.

Should I re-install?

Do you have content you need to keep? 40 meg of memory should be enough for PHP.

You could create a brand new database and reinstall using that one.

Questions;
If by content you mean my site, yes. I’ve got hours of work in it although it’s far from done as well as an old tutorial series (Boyink business site). Would I be loosing all my work - templates etc? That’d be awful.

How do I create a brand new database? And will I be reinstalling an upgrade from 1.6.3 to 1.6.4 or scratch?
Links to docs to for guidance?

Instead of reinstalling, you could reupload your files. Just make sure you don’t overwrite your config.php files and your path.php file.

That’s the first thing I would do, other than back up your database.

You definitely should not need to reinstall; but we will need to work through this.  Try the re-upload of the files as Sue mentioned to rule out file corruption; and if that doesn’t help, we’ll work on forcing some errors to see what is going on.

Hi Lisa,

This morning I called my hosting provider and asked them to restore all files from an hour before I did the install, so I am hoping that I’ll be reverted back to 1.6.3. The work order is in process with them and they will send me an email when they are done.

Yesterday I was quite tired when doing the install and I think my inattentiveness cost me. Following instructions from these directions, and I mistakenly installed root level files and folders into my system folder. :-(

I will let you know after my hosting provider has contacted me.

Thank you for your response.

Ah ok.  Keep us updated!

Hi Lisa,
My provider did give me backed up files (in a separate folder) but when I put the path into my browser to go to my admin tool in the backed-up folder it also comes up blank. Because of this I am going to leave the file alone and go back to the steps you suggested above.

On my machine I have these files that were backed up prior to the problems: path.php and in my system folder: config.php, folders > extensions, language, modules, and plugins.

Is it possible for you to dial into my IM - (in my account profile). It’s hard to wait so long inbetween communications.

Thank you!!

We don’t offer support via IM, pychap.  Can you take a screenshot of your system directory and post it here, please?  Just make sure you don’t include the actual name of the system directory in the screenshot.

No worries on the IM.

Attached: screen cap of system directory without name.

Ok, so visiting your system directory comes up blank?  Do you have path.php and config.php populated properly?

We may also need to force errors to see what is going on.

What do you mean by populating properly the path & config.php files?

All paths and system names look correct in those files if that’s what you mean.

Alright.  Does the public site load or is that also not loading?

What we need to do is get some errors. The first thing to do is create a PHP Info file and see if display_errors is on.  So, create a plain file called phpinfo.php, and put this in it:

Upload it and visit it in your browser, then find display_errors and let us know what it says.

Thanks!