I am trying to install EE 1.6.3 on a Win 2003 Server running IIS 6.0. I have started the installation using http://———/install.php Everything moves along fine until I submit the page with all the configuration parameters such as admin account, MySQL info, etc ... It takes me to the next page and displays the the purple background along with the EE header logo but nothing else. I have tried to run the install on different computers with different operating systems.
Is this a public server, or a local PC? When you say you have tried “to install on different computers with different operating systems”, were these attempts sucessful?
Sorry I have not replied until now. I choose the option to be notified by email and had not received anything. I thought I would research the forums and saw that I had replies.
I have installed the software on a public server. By accessing the install.php from other systems results in the exact same state - after submitting config, blank screen other than heading.
Do you have a private address that I can send the link to? Currently when you go to the site it starts the installation and I do not want to take a chance of it being accessed publicly. Since we are getting a blank screen on page 5 it does not save any information entered. If you go through the installation will we be able to go through it again with the correct parameters? In addition to the link let me know if there is any other info you may need.
Before Ingmar goes in, rtsgdr - can you go to, in FTP, /system/utilities and fill out dbtest.php, then visit that in your browser, and see if it can connect successfully?
I edited the dbtest.php file with the appropriate mysql information and it tested unsucessful. It gives “Error 500 Internal Server Error, This page cannot be displayed”. So I am assuming that the connection to the mysql account is the problem. I have checked all the account settings on the mysql server and everything looks good. We have other sites running off of the mysql server so I know it is running ok.
500 errors are notoriously difficult to troubleshoot. Actually, I do not suspect MySQL as such at this point; the wizard would have told you so, but there seems to be a broader server problem. Do you have access to the server logs? Can you run other PHP scripts fine?
Yes, we are able to run other php applications fine. During the wizard I am assuming the very last step is to write the configuration to the appropriate files. Per the installation instructions I have checked to make sure the appropriate files have the correct permissions. I had the writable files set writable to the Internet Guest Account and then changed them to writable to Everyone. Made no difference. The PHP wizard goes fine until submitting the config paramaters.
No, the wizard does not write any files, he merely checks on the db and reports whether the attempt to connect to the db was sucessful—or not. To get to the bottom of this error, we will probably need to look at the server logs, perhpas increase the log level temporarily. Is that an option?
I checked the logs and did not find any errors. I have run some additional tests. I started the installation wizard and on the page where you enter all the config parameters (page 4 I believe) I left them all blank so that it would generate an error message. It did not, it gave the same blank purple screen with the EE header logo. I should have gotten some sort of error message.
