Leslie Camacho - 06 May 2008 12:00 PM
The planned changes are specific to the “starting out” experience, the initial context that the basics are learned in, and changing how the available resources are introduced and linked. Once you have the basics figured out the docs become a valuable reference guide much like Markus states. The hope is to better meet the needs of people like Familychoice without interfering with the usefulness that experienced vets like Markus need.
I still think you have too many options - it’s very confusing for a new customer. If you’re saying that you’re just going to add more content to what’s already there, and make more links between them then this won’t solve the problem.
A good set of tutorials will help people like me to run through the software and become familiar with the way it works and the terminology involved, before hitting the in-depth documentation if more customisation is required.
Leslie Camacho - 06 May 2008 12:00 PM
Edit: And then of course you have to factor in that 99% of people ignore the docs anyway!
Or give up because they can’t find what they’re looking for and end up hitting the forum instead.
