I purchased Solspace Tag 1.0.3 and installed it per developer’s instructions. Everything is OK, until I try to create a preference. The Tag field never fills. Developer says he’s using Javascript, but everything has been uploaded correctly, in all the right places, and all other Javascript is working fine.
I tried making it work by using a different browser, but no luck. Now my question: can this be because the Plesk server control panel insists on giving all files owner “erikvlie” (that’s me) and group “psacln”?
If so, what should the group and owner then be?
If anybody can, please help. I’ve asked this to the developer, but there’s a considerable time difference between us, and he hasn’t replied to the group/owner question yet so I assume he also is completely in the dark over this one. I can’t blame him—I always blame PLesk!!!
Unless someone else around here can chime in, Solspace may be the only one to handle this. I don’t have the module, so it’s pretty hard to troubleshoot.
If it’s the js borking, then I wouldn’t think Plesk had anything to do with it. And if other modules and such are working… I don’t know why it would bork on this one. Are you throwing any javascript errors? Is there anything on the front end you could link to where we could see it in action?
Can you take us, step-by-step, through the process that you’re doing?
If I am following you, you’re doing this:
1) Create New Preference
2) Filling in the Preference Name
3) Using the dropdown to select a weblog
4) This is where you can’t go further - it’s not showing you the custom fields assigned to that weblog. You do *have* a custom field group assigned to that weblog, correct?
And a further question - If you go to the CP Edit screen and choose a Weblog, to the other dropdowns also change for you? Lets see if this is CP-wide.
What browsers and on what OS have you tried this one?
I have my default field group, but no custom field group. I do have custom fields within the default field group. Also, in SOlspace’s documentation, it says (and I quote): “...you must tell the Tag module in which fields to look to find your tags. For each weblog you can designate a tag field.” If I understand this correctly, this means I don’t have to create a new group, right, or am I missign something here?
Ok - no, you don’t need a new group, but you have to make sure that weblog has a group assigned to it. You can test this quickly by trying to publish to that weblog and see if it has any custom fields. Or go to Admin -> Weblog Management -> Edit Weblog Groups -> make sure a custom field group (and the Default counts as a custom field group =)) is something other than ‘none’ and that whatever it is has at least 1 custom field.
Other than that - without the other information I asked for, I can’t really go further in helping or even trying to replicate the problem.
Well I can’t go any further with this, since you won’t answer my other questions so I can’t determine if I can replicate this or not. Right now, I can tell you that it works in Firefox on Windows, with several extensions installed without a hitch. I haven’t tried it on Safari or Firefox on a Mac, though I’d be surprised if it didn’t work there. But without more information on your browsing environment - I can’t even begin to suggest a path to begin troubleshooting at.
I just tried to replicate this in Safari 2 and was unable to. In Firefox -> Tools -> Javascript console, can you open that while running through this process, and see if it reports any errors or information?
I have another screenshot, taken from Safari’s Activity window, which is perhaps better. I don’t understand what it means “Can’t find host”, but it seems to me that it is something in the JS code, yes?
Hi Misu, thanks for your help. Yes, all the JS files are in the modules/tag/js folder. Owner is erikvlie, group is psacln (that’s Plesk). I changed group top psaserv, but that doesn’t help.
Have you noticed there is no slash between .com and the system folder’s name?
Is there a smiley for shame? Can I sink into the ground? Looking to the screenshot again, I thought I may have forgotten to put a trailing slash at the end of the weblog’s URL, and indeed that was what I had forgotten alright. Boy, am I embarrassed. On the other hand, to be quite honest, without your questions and requests for information, I probably would never have come upon this, so my sincere thanks.
I’ve never had problems that I’m aware of with this trailing slash thing before. But perhaps problems that I was unaware of. Geez, I should really be more careful.
Sorry again folks, but again thanks for the help and thinking along—especially the latter is worth its weight in gold.
