For the record, I’m not part of our tech support team, they’re much smarter about this stuff than I am, just hoping to get you closer to a solution while I’m around today.
So you tried this; including the logging in and out part in step 3?
1). Download config.php, verify that it says $conf[’app_version’] = “163”;
2). Change app version back to “162” like so: $conf[’app_version’] = “162”;
3). Upload the edited config.php file, log in to control panel, log back out.
4). Change app version to the correct version “163” and upload changed config.php
5). Log in to control panel, control panel now shows correct version.
The reason I ask is that I had overlooked that part the first time; I hadn’t logged out and back in.
Also you’ve covered the basics like clearing your cache and stuff by now right?
Site › Admin › Utilities › Clear Cached Data
And you’ve doubled checked your file permissions, especially on the config and system cache right?
I once had an FTP program tell me I had updated those file permissions, but when I logged out with the FTP, and back into the account again, they hadn’t been. So these days I’ll log out and back in with my FTP to double check that stuff to when I’m having issues.
I’m headed out for a couple of hours and will try and check back here from a computer where I’m going if possible.