Just tossing the idea around - maybe a little premium support wouldn’t be a bad idea? A small subscription fee (per support request or time period or something) and then customers could email support.
Why? Some people just don’t like making public posts on forums. I know a couple of other EE users and they don’t use the product how they want (I help them when I can) and they simply do not want to make public posts (for whatever reasons).
I think it’d be a good idea. I’d personally still take most issues here, but wouldn’t mind paying a fee for some private help.
Anyway, just a suggestion.
