In order to post in the Technical Support Forums you must own a Personal or Commercial License or be working on a site using a Personal or Commercial license. NOTE: Even if you own a paid license, we do not provide technical support to ExpressionEngine Core sites. If you own a license, but need help with a Core site, please post in the Core Support forums.

If you own a license and can’t post, please double check that you are logged into ExpressionEngine.com with the same user name that you purchased the license with.

If you are a developer working on a client’s site (meaning you did not purchase the license yourself) and need tech support access, please the license number of the site you are working on. We’ll update your account so you can access the main ExpressionEngine Forums.

If you are using ExpressionEngine Core you can get community based support in the Core Forums.  Please remember that help you receive here is from friendly people who also use ExpressionEngine and not the official support staff.  If you love ExpressionEngine Core, consider helping answer questions your fellow users post.

Note:  All users can post in our Bug Reports forum as well as our Lounge.

We encourage everyone to review the Getting Help section of the User Guide before posting any support request.

5 Tips for Posting a Help Request:
1. Explain what you expected to happen. Then explain what actually
happened.

2. Post the error message, if any, that displayed.

3. Give a URL where the issue can be viewed.

4. Post example code. Make sure to use the code tag (click “code” on the button bar).

Example:

5. Post the EE build you are using. The build number can be found in
the footer of the control panel pages.