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System Folder Error
 
nptrocks
Posted: 23 May 2010 03:35 PM   [ Ignore ]  
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Attempting to install EE on a GoDaddy account for a client. Yes, Godaddy is painful, but it is what the client has. Anyways, I’m receiving the error message

Error: Unable to locate the directory you submitted.

The directory exists. I can navigate to the directory on the domain.

The install is listed as such.

domain.com/install.php
domain.com/system/

Any help? Installed like a dream on Bluehost, just not with GoDaddy so far.
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Greg Salt
Posted: 23 May 2010 04:15 PM   [ Ignore ]   [ # 1 ]  
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Hi Bearfoot,

Is this a Windows server or a Linux one?

Cheers

Greg

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nptrocks
Posted: 23 May 2010 04:26 PM   [ Ignore ]   [ # 2 ]  
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Windows based.
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Sue Crocker
Posted: 23 May 2010 05:25 PM   [ Ignore ]   [ # 3 ]  
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Have the client switch their hosting over to the Linux version of GoDaddy hosting.
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nptrocks
Posted: 23 May 2010 05:41 PM   [ Ignore ]   [ # 4 ]  
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There’s already a large amount of data on the server. It’s a site redesign. I’m assuming there would be significant loss by doing that.
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Sue Crocker
Posted: 23 May 2010 05:44 PM   [ Ignore ]   [ # 5 ]  
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Depends. Is this a static site, or were they using .asp or a database at all?
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nptrocks
Posted: 23 May 2010 06:20 PM   [ Ignore ]   [ # 6 ]  
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Dynamic site, using ASP.
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John Henry Donovan
Posted: 24 May 2010 01:24 AM   [ Ignore ]   [ # 7 ]  
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Bearfoot,

Ok before going any further give our Server Wizard a run
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nptrocks
Posted: 24 May 2010 01:41 AM   [ Ignore ]   [ # 8 ]  
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Results:

PHP Version 4.1 or greater   required   Yes
MySQL Support in PHP   required   Yes
URL Segment Support   suggested   No
CAPTCHAs feature and watermarking in Image Gallery   suggested   Yes
Ability to send Pings and Trackbacks   suggested   No
Image Thumbnailing using GD, GD2, Imagemagick or NetPBM   suggested   Yes
GIF Image Resizing Using GD (or GD 2)  optional   Yes
JPEG Image Resizing Using GD (or GD 2)  optional   Yes
PNG Image Resizing Using GD (or GD 2)  optional   Yes
Built in Spellchecker   optional   No

So it seems it should be possible.
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John Henry Donovan
Posted: 24 May 2010 01:57 AM   [ Ignore ]   [ # 9 ]  
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Bearfoot,

When do you get that error? After being asked for your system directory name?
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nptrocks
Posted: 24 May 2010 10:33 AM   [ Ignore ]   [ # 10 ]  
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I am asked for the system directory name. I go to continue and that error pops up at the top. I can manually navigate to the system directory, so I know the location is correct.
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Ingmar Greil
Posted: 24 May 2010 04:23 PM   [ Ignore ]   [ # 11 ]  
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Have you renamed your system directory? This needs to be a full server path, what are you using?
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nptrocks
Posted: 25 May 2010 11:10 PM   [ Ignore ]   [ # 12 ]  
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No I have not renamed it. I leave it as complete default. Getting rather frustrating, especially since I paid for the commercial license.
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John Henry Donovan
Posted: 26 May 2010 01:38 AM   [ Ignore ]   [ # 13 ]  
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Bearfoot,

Yes in General GoDaddy and Windows is not a great combo. But as you are locked into that combo lets do our best to get you up and running.

First thing is. Check with your host and see if you have safe_mode on or off.

Also create a new file and call it directory-test.php. Add the following to it assuming system is the name of your system directory

<?php
$dir = '.\system';
if ($d = opendir($dir))
{
echo 'is good';
closedir($d);
}
else
{
echo 'is bad';
}
?> 

What is your server path? You can PM me the path if you don’t feel comfortable adding it here
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nptrocks
Posted: 27 May 2010 11:21 AM   [ Ignore ]   [ # 14 ]  
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Looks like my previous post never got posted, and my message never sent.

I did this and received ‘is bad’ as an echo

Resending the path to you via PM
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nptrocks
Posted: 27 May 2010 11:24 AM   [ Ignore ]   [ # 15 ]  
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His inbox is apparently full. Any other mods I can PM my server path info to?
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John Henry Donovan
Posted: 27 May 2010 11:43 AM   [ Ignore ]   [ # 16 ]  
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Bearfoot,

I received your PM and left details for the next TSS for their shift to come back to you.

Can you respond regarding the safe_mode question?
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nptrocks
Posted: 27 May 2010 11:45 AM   [ Ignore ]   [ # 17 ]  
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No problem, I’ll contact the host about that since its not something I’m familiar with. I’m assuming we want safe mode ‘off’  ?
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Ingmar Greil
Posted: 27 May 2010 02:28 PM   [ Ignore ]   [ # 18 ]  
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Yes; just let us know what you find out, please.
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